Returns & Refunds

All hazardous items (both indoor and outdoor pyrotechnics) cannot be returned once purchased and all sales are final. This is due to the nature of the products which cannot be resold once they have been in the hands of the consumer as they could potentially be damaged or tampered with.

We operate the following returns and refund policy:

  • Goods must be returned within 7 days from authorisation. We are unable to accept returns of unwanted items after 7 days
  • No refund can be given for the original shipping cost of any items which are returned for credit. The refund given will be for the cost of the products only (excluding any delivery costs)
  • Before returning any items the customer must telephone us for a Return Merchandise Authorisation (RMA) Number. The RMA number must be quoted on paperwork accompanying the item being returned. This process can be completed easily on our online shop
  • You must organise the return of items at your expense and risk. Returns cannot be accepted without prior authorisation and an RMA Number
  • Goods must be returned 'as sold', in the original packing and with all paperwork and accessories
  • Goods must be complete, unused and in 'as new' condition. If you have opened the box to examine the product it must have been done without damaging the box and packaging, or damaging the product in any way. The product must be re-packaged as received
  • Goods received without authorisation or outside of the stipulated time limits will be returned back to you and the cost charged to your account

Please Note:

  • Refunds will be made by cheque
  • Faulty, incorrect or missing stock will carry no charge on refund.
  • On credit card refunds, 6% from the value of your order will be deducted should you wish to cancel your order through no fault of Ice Entertainments (e.g. cancellation of your event etc.)
  • If you are happy to accept a refund in the form of a cheque, then only 3% will be deducted from the value of your refund.